ERIC Number: EJ761431
Record Type: Journal
Publication Date: 2002
Pages: 6
Abstractor: Author
ISBN: N/A
ISSN: ISSN-0098-6283
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Available Date: N/A
Understanding Faculty-Student Conflict: Student Perceptions of Precipitating Events and Faculty Responses
Tantleff-Dunn, Stacey; Dunn, Michael E.; Gokee, Jessica L.
Teaching of Psychology, v29 n3 p197-202 2002
Handling conflicts with students is a part of most educators' academic lives. Surprisingly little research, however, has investigated student perceptions of sources of conflict or instructor responses to disputes. To gain insight into faculty-student conflict, we administered a survey to 122 undergraduates. Students indicated that they frequently communicated with professors regarding conflicts and were usually dissatisfied with their instructors' responses. We evaluated sources of conflict, faculty responses, and students' preferred responses to provide instructors with detailed information on students' perceptions. Potential benefits of understanding students' perceptions and preferences include improved course satisfaction and attitudes toward learning for students and maintenance of academic standards and heightened job satisfaction for faculty.
Descriptors: Academic Standards, School Attitudes, Satisfaction, Conflict, Student Attitudes, Teacher Student Relationship, Teacher Response, Teacher Behavior, Undergraduate Students, College Faculty, Classroom Communication, Job Satisfaction, Classroom Environment
Lawrence Erlbaum Associates, Inc. 10 Industrial Avenue, Mahwah, NJ 07430-2262. Tel: 800-926-6579; Tel: 201-258-2200; Fax: 201-236-0072; e-mail: journals@erlbaum.com; Web site: http://www.LEAonline.com
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
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Author Affiliations: N/A