The authors employed multiple data-collection procedures to determine which of four personal (non-subject-matter-specific) discussion folders would be used most frequently by online learners in two online courses, and which would be rated more favorably and considered more effective than other folders. The folders were studied for the way in which they (1) helped build a positive faculty-student relationship, (2) helped build positive relationships with fellow students, (3) helped foster a greater sense of community online, and (4) contributed to a higher degree of satisfaction with the overall learning experience. Overall, the use of the four personal discussion folders contributed most to building a more positive faculty-student relationship, followed by a greater sense of community.