Several decades ago, as the composition of the workforce changed and married women increased their labor-force participation rates, federal policies were designed to help employees balance work and family responsibilities. And as the gender composition of faculty in colleges and universities increasingly changed as well, a broad-based movement promoted--and colleges and universities began to introduce--other "work/family" policies. Data indicate that making use of at least one work/family policy does help academic mothers increase their productivity (without increasing their hours of work). But it also appears that this help is not treated as a needs-based entitlement. Instead it seems to be a reward for those mothers who attended high-prestige graduate schools and had records of graduate school publications. Policy-users are, in short, academics who are perceived as the "best and the brightest." In this article, the authors dig into the implementation and use of work/family policies in US colleges and universities.