Experienced librarians understand the importance of involving their patrons in the development and evaluation of the programs and services they offer. Finding out about the needs and expectations of patrons, especially children and young adults, however, is often viewed as too time-consuming, expensive and staff intensive to perform on a regular basis, thus causing many librarians to continue to develop programs for children and young adults "largely embedded in librarian wisdom, based on the notion that what has worked, will work, and on the belief that as long as children come and their parents seem satisfied, the program is working". In this article, the authors suggest ways to involve young adults, focusing on the idea of using focus groups in order to improve young adult library services.