This article tells the story of Grayhead Public Library and the results of a new evaluation process developed by the state library that asked staff to critique their bosses' management capabilities and the library's services anonymously. Galloway, the director, was shocked when she received the results. She read the responses in disbelief, mumbling aloud as she leafed through the pages: "Director and senior staffers completely unapproachable to younger employees ... senior staff not open to new ideas from new employees ... director listens only to her contemporaries ... new staff treated like incompetents ... director needs to crawl into a tar pit with the other dinosaurs."