Eva Miller has a knack for creating order out of disorder. She single-handedly brought Oregon's virtual reference service, Answerland, live in just under 90 days, says Rivkah Sass, now director of the Omaha Public Library. Miller created its web site, designed the graphics, developed marketing materials, and recruited and trained librarians--all while continuing to do her regular job. Though the heavy-duty keyboard work involved left Miller with lingering tendonitis, she says it was the most fun she's had as a librarian. Now Special Projects Librarian at Multnomah County Libra,7, Miller works on the InformACTion Public Library Web Portal, created to provide Oregon's public libraries with a dynamic web presence through content management tools, great web site collections, and vital community information. Miller says that an excellent web presence is essential to raise the profile of libraries in the competitive information marketplace. Miller originally worked in several Internet start-up companies, and since she thrives on "taking a disorganized mess and turning it into a well-defined job," she performed well in that environment. But she became increasingly troubled by the notion of turning a public good--access to information-into a commodity. When she realized that "librarians make valuable knowledge accessible to everyone and offer services at no cost," she decided to put her technical skills to better use. She thinks librarians can not afford to leave technology decisions to people like her and believes that every librarian should understand how information technologies work. "It's difficult to manage those functions," she says, "when you're unaware of what is possible."