Dennis Wilson is a patient and persistent man. After three years of observation, data gathering, extensive discussion, and presentations, he reorganized his collection development team into seven members. Before, the work was distributed among 75 people. Wilson's motivation? The need to get products to patrons "as soon as possible." The results? The time it takes materials to reach users has been cut by two thirds. With a group of dedicated key players, Wilson presented his recommendations to library administrators, demonstrating his vision of what a significant change to the organization workflow could accomplish. He outsourced, streamlined processes and procedures, reviewed and revised job descriptions, and raised performance expectations throughout technical services. Wilson strongly believes that when people are challenged, they come up with new ways of doing things. Wilson subscribes to the notion of "teamness," a belief that each of us is responsible for the success of one another and the success of the group or organization. As a result, no one person is as effective as everyone acting together.