User Perceptions of the "Reliability" of Library Services at Texas A&M University: A Focus Group Study.

Ho, Jeannette; Crowley, Gwyneth H.

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Peer reviewed

ERIC Number: EJ675015

Record Type: Journal

Publication Date: 2003

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0099-1333

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User Perceptions of the "Reliability" of Library Services at Texas A&M University: A Focus Group Study.

Ho, Jeannette; Crowley, Gwyneth H.

Journal of Academic Librarianship, v29 n2 p82-87 Mar 2003

Explored user perceptions of dependability and accuracy of Texas A&M library services through focus groups. Reports user difficulties in locating materials, inaccurate catalog and circulation records, inadequate signage, searching the online catalog, and late notification of interlibrary loan arrivals; and discusses the library's efforts to improve conditions. (Author/LRW)

Descriptors: Academic Libraries, Focus Groups, Higher Education, Library Catalogs, Library Circulation, Library Research, Library Services, Online Catalogs, Problems, Reliability, User Satisfaction (Information)

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A