We Jumped on the Live Reference Band Wagon, and We Love the Ride!.

Schaake, Glenda; Sathan, Eleanor

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ERIC Number: EJ673368

Record Type: Journal

Publication Date: 2003

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-1041-7915

EISSN: N/A

Available Date: N/A

We Jumped on the Live Reference Band Wagon, and We Love the Ride!

Schaake, Glenda; Sathan, Eleanor

Computers in Libraries, v23 n4 p20-22,24-25 Apr 2003

Memorial Hall Library in Andover, Massachusetts wanted to offer live reference service online but with limited resources, they couldn't do it alone. The 24/7 Reference cooperative program administered by the California State Library required Memorial Hall's librarians to monitor only 10 hours a week in return for live reference coverage. Memorial Hall Library developed a marketing plan, and statistics climbed from fewer than 40 to over 100 questions a month. (AEF)

Descriptors: Cooperative Programs, Information Networks, Information Services, Library Cooperation, Library Development, Library Planning, Library Services, Online Systems, Program Development, Reference Services

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A