The Role of Individual Differences in Employee Adoption of TQM Orientation.

Coyle-Shapiro, Jacqueline A. -M.; Morrow, Paula C.

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Peer reviewed

ERIC Number: EJ665657

Record Type: Journal

Publication Date: 2003

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0001-8791

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The Role of Individual Differences in Employee Adoption of TQM Orientation.

Coyle-Shapiro, Jacqueline A. -M.; Morrow, Paula C.

Journal of Vocational Behavior, v62 n2 p320-40 Apr 2003

Employee surveys before and 9 and 32 months after total quality management (TQM) implementation (n=186, 166, 118) identified three individual characteristics that collectively explained the variance in and better predicted TQM adoption: organizational commitment, trust in colleagues, and importance of higher-order needs for achievement and satisfaction. (Contains 66 references.) (SK)

Descriptors: Adoption (Ideas), Employer Employee Relationship, Individual Characteristics, Individual Needs, Total Quality Management, Trust (Psychology)

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

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Authoring Institution: N/A

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Author Affiliations: N/A