Revising Ready Reference Sites: Listening to Users through Server Statistics and Query Logs.

Mudrock, Theresa

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Peer reviewed

ERIC Number: EJ664842

Record Type: Journal

Publication Date: 2002

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-1094-9054

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Revising Ready Reference Sites: Listening to Users through Server Statistics and Query Logs.

Mudrock, Theresa

Reference & User Services Quarterly, v42 n2 p155-63 Win 2002

Illustrates how server usage statistics, email reference queries, and usability heuristics can be applied to create a more user-centered ready reference Web site, one that balances design, content, and functionality. Describes how the University of Washington redesigned their reference tools Web page to better meet user needs. (Author/LRW)

Descriptors: Academic Libraries, Electronic Mail, Higher Education, Library Services, Reference Services, Use Studies, User Needs (Information)

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

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Author Affiliations: N/A