Leading Libraries: Virtual Reference in Libraries: Remote Patrons Heading Your Way?.

Helfer, Doris Small

Notes FAQ Contact Us

Back to results

ERIC Number: EJ628282

Record Type: Journal

Publication Date: 2001

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-1070-4795

EISSN: N/A

Available Date: N/A

Leading Libraries: Virtual Reference in Libraries: Remote Patrons Heading Your Way?

Helfer, Doris Small

Searcher, v9 n2 p67-70 Feb 2001

Discusses the decline in reference statistics in academic libraries and considers the role of access to information via the Internet. Highlights include patron expectations and demands; commercial Web reference services; and virtual reference desk software so libraries can offer 24 hour service, including public libraries. (LRW)

Descriptors: Academic Libraries, Access to Information, Computer Software, Electronic Libraries, Higher Education, Internet, Library Services, Library Statistics, Public Libraries, Reference Services, User Needs (Information), User Satisfaction (Information)

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A