Reference Service: What Makes It Good? What Makes It Ethical?.

Palmer, Suzy Szasz

Notes FAQ Contact Us

Back to results

Peer reviewed

ERIC Number: EJ623494

Record Type: Journal

Publication Date: 1999

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-1061-9321

EISSN: N/A

Available Date: N/A

Reference Service: What Makes It Good? What Makes It Ethical?

Palmer, Suzy Szasz

Journal of Information Ethics, v8 n2 p46-58 Fall 1999

Reviews the history of library reference service as well as the ethical debates that have emerged. Topics include codes of ethics; neutrality, and being impartial and non-judgmental; treating patrons equally; plagiarism versus confidentiality; teaching patrons; training staff; and competence and professionalism. (LRW)

Descriptors: Codes of Ethics, Competence, Confidentiality, Ethics, Library Instruction, Library Personnel, Library Services, Plagiarism, Professional Recognition, Reference Services, Users (Information)

McFarland & Company, Inc., Publishers, Box 611, Jefferson, NC 28640. Tel: 800-253-2187 (Toll Free); Fax: 336-246-5018; Web site: http://www.mcfarlandpub.com.

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A