Reference Evaluation: A Three-Step Approach--Surveys, Unobtrusive Observations, and Focus Groups.

Norlin, Elaina

Notes FAQ Contact Us

Back to results

Peer reviewed

ERIC Number: EJ618484

Record Type: Journal

Publication Date: 2000

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0010-0870

EISSN: N/A

Available Date: N/A

Reference Evaluation: A Three-Step Approach--Surveys, Unobtrusive Observations, and Focus Groups.

Norlin, Elaina

College & Research Libraries, v61 n6 p546-53 Nov 2000

Presents an evaluation of reference services at the University of Arizona Libraries that used a combination of surveys, focus groups, and unobtrusive observation worksheets with a small sample of students. It was found that, overall, students were very pleased with the reference desk. Needs for improvement and plans for action are summarized. (Contains 5 references.) (MES)

Descriptors: Academic Libraries, Evaluation Methods, Focus Groups, Higher Education, Library Research, Library Services, Naturalistic Observation, Reference Services, Student Attitudes, Student Surveys, User Satisfaction (Information)

Publication Type: Journal Articles; Reports - Evaluative; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A