Fitting the Pieces Together: Developing Better Service for End-Users.

Bridges, Peggy Bass; Morgan, Suzette

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ERIC Number: EJ611654

Record Type: Journal

Publication Date: 2000

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-1041-7915

EISSN: N/A

Available Date: N/A

Fitting the Pieces Together: Developing Better Service for End-Users.

Bridges, Peggy Bass; Morgan, Suzette

Computers in Libraries, v20 n3 p26-31 Mar 2000

Describes the new service model of the Resource & Information Center at Harcourt, Inc., which was charged with developing and publicizing library services that would empower end-users. Includes tips for purchasing online databases, guidelines for developing content that will draw people into the company's intranet or Web site, and top 10 presentation techniques. (AEF)

Descriptors: Computer Interfaces, Computer Oriented Programs, Corporations, Information Centers, Information Services, Information Systems, Library Development, Library Services, Models, Online Systems, Users (Information)

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A