The Impact of Change from Hierarchy to Teams in Two Academic Libraries: Intended Results versus Actual Results Using Total Quality Management.

Owens, Irene

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Peer reviewed

ERIC Number: EJ603655

Record Type: Journal

Publication Date: 1999

Pages: N/A

Abstractor: N/A

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ISSN: ISSN-0010-0870

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The Impact of Change from Hierarchy to Teams in Two Academic Libraries: Intended Results versus Actual Results Using Total Quality Management.

Owens, Irene

College & Research Libraries, v60 n6 p571-84 Nov 1999

Analyzes the impact of the change in management approach in two academic libraries from hierarchy to teams and examines differences between the expected and actual results. Discusses strategies from for-profit organizations that may be adopted by not-for-profit institutions and considers the inclusion of student workers in the team approach. (LRW)

Descriptors: Academic Libraries, Administrative Organization, Higher Education, Library Administration, Library Personnel, Management Teams, Nonprofit Organizations, Students, Total Quality Management

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

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