Changing Reference Service Environment: A Review of Perspectives from Managers, Librarians, and Users.

Rieh, Soo Young

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Peer reviewed

ERIC Number: EJ601854

Record Type: CIJE

Publication Date: 1999

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0099-1333

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Changing Reference Service Environment: A Review of Perspectives from Managers, Librarians, and Users.

Rieh, Soo Young

Journal of Academic Librarianship, v25 n3 p178-86 May 1999

Reviews the literature on academic library reference service, and examines changes in the traditional reference desk model. Based on the review from the perspectives of managers, librarians, and users, new research directions are proposed in which users' information-search processes and librarians' intervention in reference service are integrated. (Author)

Descriptors: Academic Libraries, Administrator Attitudes, Change, Higher Education, Information Seeking, Information Services, Librarian Attitudes, Library Administration, Library Development, Library Services, Reference Services, Users (Information)

Publication Type: Information Analyses; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

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Authoring Institution: N/A

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Author Affiliations: N/A