E-mail Reference Service in the Public Library: A Virtual Necessity.

O'Neill, Nancy

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Peer reviewed

ERIC Number: EJ599807

Record Type: CIJE

Publication Date: 1999

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0163-5506

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E-mail Reference Service in the Public Library: A Virtual Necessity.

O'Neill, Nancy

Public Libraries, v38 n5 p302-303,305 Sep-Oct 1999

After 10 years of experience, the Santa Monica Public Library (SMPL) advocates e-mail reference as an essential service that provides a personalized, convenient, and accessible service for a growing constituency. Discussion includes e-mail reference service parameters and challenges and opportunities. Presents suggestions for public libraries just beginning e-mail reference service. (AEF)

Descriptors: Access to Information, Computer Mediated Communication, Computer Oriented Programs, Electronic Mail, Information Services, Innovation, Library Services, Program Development, Public Libraries, Reference Services

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

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Authoring Institution: N/A

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Author Affiliations: N/A