Gathering and Using Patron and Librarian Perceptions of Question-Answering Success.

Bunge, Charles A.

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Peer reviewed

ERIC Number: EJ599789

Record Type: Journal

Publication Date: 1999

Pages: N/A

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ISSN: ISSN-0276-3877

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Gathering and Using Patron and Librarian Perceptions of Question-Answering Success.

Bunge, Charles A.

Reference Librarian, n66 p115-40 1999

Discusses the strengths and weaknesses of patrons and reference librarians as sources of data for the evaluation of the effectiveness of answers to reference questions. Describes the Wisconsin-Ohio Reference Evaluation program and considers staffing patterns, time spent, collection size, and bibliographic instruction. Reference Transaction Assessment Instruments (RTAI) are appended. (Author/LRW)

Descriptors: Data Collection, Evaluation Methods, Librarians, Library Collections, Library Instruction, Library Personnel, Library Research, Library Services, Measurement Techniques, Reference Services, Time Management, Users (Information)

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

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Author Affiliations: N/A