Performance Support Case Studies from IBM.

Duke-Moran, Celia; Swope, Ginger; Morariu, Janis; deKam, Peter

Notes FAQ Contact Us

Back to results

Peer reviewed

ERIC Number: EJ597551

Record Type: Journal

Publication Date: 1999

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: N/A

EISSN: N/A

Available Date: N/A

Performance Support Case Studies from IBM.

Duke-Moran, Celia; Swope, Ginger; Morariu, Janis; deKam, Peter

Performance Improvement, v38 n7 p28-32 Aug 1999

Presents two case studies that show how IBM addressed performance support solutions and electronic learning. The first developed a performance support and expert coaching solution; the second applied performance support to reducing implementation time and total cost of ownership of enterprise resource planning systems. (Author/LRW)

Descriptors: Case Studies, Cost Effectiveness, Learning Strategies, Performance Technology, Program Implementation, Time Management

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A