Understanding the Reference Transaction: A Systems Analysis Perspective.

Richardson, John V., Jr.

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Peer reviewed

ERIC Number: EJ588325

Record Type: Journal

Publication Date: 1999

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0010-0870

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Understanding the Reference Transaction: A Systems Analysis Perspective.

Richardson, John V., Jr.

College & Research Libraries, v60 n3 p211-22 May 1999

Examines the reference transaction in library and information science from the perspective of systems analysis, identifies 15 functional requirements of the process, proposes criteria to measure success, illustrates the process using four diagrams of the reference transaction, and suggests future research. (Author/LRW)

Descriptors: Criteria, Futures (of Society), Library Research, Library Services, Reference Services, Research Needs, Systems Analysis

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A