Reengineering Technical Services Processes.

Zuidema, Karen Huwald

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Peer reviewed

ERIC Number: EJ586306

Record Type: Journal

Publication Date: 1999

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0024-2527

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Reengineering Technical Services Processes.

Zuidema, Karen Huwald

Library Resources & Technical Services, v43 n1 p37-52 Jan 1999

Describes the framework in which the research library at the University of Illinois at Chicago (UIC) reengineered its technical services operations. Focuses on the activities of the "Before Team" in evaluating, measuring, and redesigning the work processes that occur before the library receives an item. Discusses the results. (Author/AEF)

Descriptors: Academic Libraries, Higher Education, Library Development, Library Planning, Library Services, Library Technical Processes, Program Implementation, Research Libraries, Teamwork

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

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Author Affiliations: N/A