
ERIC Number: EJ570014
Record Type: Journal
Publication Date: 1998
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-1080-5699
EISSN: N/A
Available Date: N/A
Stovall Home Products: Practicing Prudence to Avoid Liability.
Erdman, Katherine M.; Hildebrandt, Herbert W.
Business Communication Quarterly, v61 n1 p152-63 Mar 1998
Presents a case study for use in business communication classes to help students understand and learn both the context and the strategies for communication with business and management. Deals with responding to a customer complaint, including customer service philosophy, specific product information, and the fine line between sympathy with the customer's problem and taking responsibility. Includes one assignment. (SR)
Publication Type: Guides - Classroom - Teacher; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A