Explaining User Satisfaction with Academic Libraries: Strategic Implications.

Andaleeb, Syed Saad; Simmonds, Patience L.

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Peer reviewed

ERIC Number: EJ564307

Record Type: CIJE

Publication Date: 1998

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0010-0870

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Explaining User Satisfaction with Academic Libraries: Strategic Implications.

Andaleeb, Syed Saad; Simmonds, Patience L.

College & Research Libraries, v59 n2 p156-67 Mar 1998

Proposes and tests a five-factor model (demeanor, competence, resources, responsiveness, tangibles) to explain user satisfaction with academic libraries. Students using the services of three academic libraries in Erie, Pennsylvania were surveyed over a period of three semesters. Five tables show results. (AEF)

Descriptors: Academic Libraries, Evaluation Criteria, Evaluation Methods, Higher Education, Information Services, Information Sources, Library Services, Models, Student Surveys, User Needs (Information), User Satisfaction (Information)

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

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Author Affiliations: N/A