
ERIC Number: EJ563763
Record Type: Journal
Publication Date: 1998
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Abstractor: N/A
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ISSN: ISSN-0893-3189
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Hidden Transcripts of Flight Attendant Resistance.
Murphy, Alexandra G.
Management Communication Quarterly, v11 n4 p499-535 May 1998
Analyzes (using flight attendants) hidden transcripts--interactions, stories, myths, and rituals in which employees participate beyond direct observation--to provide an avenue to identify resistance and change in the organizing process. Challenges the outdated ideal of transmissional meaning, questions organizational power by including the potential for resistance and change, and surfaces hidden constraints and resistances in employee discourse. (PA)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
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Language: English
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