Are Microsoft's Animated Interface Agents Helpful?.

Head, Allison J.

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ERIC Number: EJ559794

Record Type: Journal

Publication Date: 1998

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0146-5422

EISSN: N/A

Available Date: N/A

Are Microsoft's Animated Interface Agents Helpful?

Head, Allison J.

Online, v22 n1 p19-22,24-26,28 Jan-Feb 1998

Discusses interface agents and online help systems, focusing on Microsoft's animated office assistants. Highlights include intermediaries such as librarians in off-line reference problems; user complaints about online help systems; navigation problems; evaluation of the online office assistants; and categories of user queries to online help systems. (LRW)

Descriptors: Computer Interfaces, Evaluation Methods, Librarians, Navigation (Information Systems), Reference Services, User Needs (Information), User Satisfaction (Information)

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A