Adapting Service Quality Concepts to Academic Libraries.

Quinn, Brian

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Peer reviewed

ERIC Number: EJ555863

Record Type: CIJE

Publication Date: 1997

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0099-1333

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Adapting Service Quality Concepts to Academic Libraries.

Quinn, Brian

Journal of Academic Librarianship, v23 n5 p359-69 Sep 1997

Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF)

Descriptors: Academic Libraries, Document Delivery, Higher Education, Information Services, Library Collection Development, Library Development, Library Services, Models, Quality Control, Reference Services, User Needs (Information)

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

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Author Affiliations: N/A