Finding the ILL Load Balance: Quality and Quantity in the 1990's.

Harer, John B.; Robbins, Rachel

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Peer reviewed

ERIC Number: EJ554260

Record Type: CIJE

Publication Date: 1997

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-1072-303X

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Finding the ILL Load Balance: Quality and Quantity in the 1990's.

Harer, John B.; Robbins, Rachel

Journal of Interlibrary Loan, Document Delivery & Information Supply, v8 n2 p33-49 1997

The desire for load leveling in interlibrary loans arises from a concern for fairness most often expressed by net lending institutions, libraries that lend more than they borrow. This article examines interlibrary loans; strategies for load leveling; and "best lending partner," a total quality management model for load leveling. (PEN)

Descriptors: Interlibrary Loans, Libraries, Library Administration, Library Circulation, Models, Shared Library Resources, Total Quality Management, User Satisfaction (Information)

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A

Note: Journal availability: The Haworth Press, Inc., 10 Alice St., Binghamton, NY 13904-1580.