Demonstrating Effectiveness and Value: A Process for Evaluating Technical Communication Products and Services.

Carliner, Saul

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Peer reviewed

ERIC Number: EJ551822

Record Type: Journal

Publication Date: 1997

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0049-3155

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Demonstrating Effectiveness and Value: A Process for Evaluating Technical Communication Products and Services.

Carliner, Saul

Technical Communication: Journal of the Society for Technical Communication, v44 n3 p252-65 Aug 1997

Contends that D.L. Kirkpatrick's model for evaluating training courses can be adapted to evaluating products and services. Outlines how this can be done. States that measuring client and user satisfaction and performance can provide proof of technical communication's quality and value. (PA)

Descriptors: Credibility, Evaluation Criteria, Models, Program Evaluation, Training

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A