Creating the User-Friendly Library by Evaluating Patron Perception of Signage.

Bosman, Ellen; Rusinek, Carol

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Peer reviewed

ERIC Number: EJ544803

Record Type: Journal

Publication Date: 1997

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0090-7324

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Creating the User-Friendly Library by Evaluating Patron Perception of Signage.

Bosman, Ellen; Rusinek, Carol

RSR: Reference Services Review, v25 n1 p71-82 1997

Librarians at Indiana University Northwest Library surveyed patrons on how to make the library's collection and services more accessible by improving signage. Examines the effectiveness of signage to instruct users, reduce difficulties and fears, ameliorate negative experiences, and contribute to a user-friendly environment. (AEF)

Descriptors: Academic Libraries, Access to Information, Evaluation Criteria, Improvement, Library Collections, Library Development, Library Services, Library Surveys, Signs, User Satisfaction (Information)

Publication Type: Reports - Research; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A