Information Systems Effectiveness: A User Satisfaction Approach.

Thong, James Y. L.; Yap, Chee-Sing

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Peer reviewed

ERIC Number: EJ531122

Record Type: Journal

Publication Date: 1996

Pages: N/A

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ISSN: ISSN-0306-4573

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Information Systems Effectiveness: A User Satisfaction Approach.

Thong, James Y. L.; Yap, Chee-Sing

Information Processing & Management, v32 n5 p601-10 Sep 1996

Examines a popular perceptual construct, user satisfaction, through a review of information systems effectiveness literature. Problems with this construct are highlighted, social psychology literature is used to clarify these problems, and principles are offered for utilizing user satisfaction as a measure of information systems effectiveness. Contains 71 references. (Author/LRW)

Descriptors: Attitudes, Construct Validity, Evaluation Problems, Information Systems, Literature Reviews, Measurement Techniques, Organizational Effectiveness, Problems, Social Psychology, User Satisfaction (Information)

Publication Type: Reports - Descriptive; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

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Authoring Institution: N/A

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Author Affiliations: N/A