Computer-Based Training for Loan Counselors.

Bonello, David; Cavagnol, Richard M.

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Peer reviewed

ERIC Number: EJ529763

Record Type: Journal

Publication Date: 1996

Pages: N/A

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Computer-Based Training for Loan Counselors.

Bonello, David; Cavagnol, Richard M.

Performance Improvement, v35 n8 p20-24 Sep 1996

A mortgage services company conducted a cost benefit analysis of a computer-based training program for its payment application process. A test group showed a 21% increase in speed of making payments, an 81% increase in accuracy, a reduction of average training time by nearly 65%, and improved morale. Program design, development, authoring, and validation are discussed. (PEN)

Descriptors: Computer Assisted Instruction, Computer System Design, Cost Effectiveness, Improvement, Instructional Design, Job Training, Organizational Effectiveness, Program Development, Program Effectiveness, Program Validation, Self Evaluation (Groups), Time Management

Publication Type: Reports - Evaluative; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

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Author Affiliations: N/A