Library Guides: Supporting Customer Service in Information Delivery at the New Canaan Library.

Bryant, David

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ERIC Number: EJ523227

Record Type: Journal

Publication Date: 1996

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0888-4463

EISSN: N/A

Available Date: N/A

Library Guides: Supporting Customer Service in Information Delivery at the New Canaan Library.

Bryant, David

Library Administration & Management, v10 n2 p110-14 Spr 1996

Reviews the planning, implementation, and evaluation of the library guides project, a customer service project at the New Canaan Library (Connecticut). Volunteers answered basic, single-component reference questions, allowing library professionals to give greater time and effort to more complex questions. (JMV)

Descriptors: Information Services, Librarians, Library Development, Library Planning, Library Services, Public Libraries, Reference Services, User Needs (Information), Volunteers

Publication Type: Reports - Descriptive; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Identifiers - Location: Connecticut

Grant or Contract Numbers: N/A

Author Affiliations: N/A