A Strategic Analysis of the Delivery of Service in Two Library Reference Departments.

Sjolander, Elsa; Sjolander, Richard

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Peer reviewed

ERIC Number: EJ510307

Record Type: Journal

Publication Date: 1995

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ISSN: ISSN-0010-0870

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A Strategic Analysis of the Delivery of Service in Two Library Reference Departments.

Sjolander, Elsa; Sjolander, Richard

College & Research Libraries, v56 n1 p60-70 Jan 1995

Compares Florida State University (FSU) and University of West Florida (UWF) library reference departments using a five-task model for strategic management in organizations. The libraries serve different kinds of users; one supports programs through the doctoral level and the other serves only bachelors' and masters' programs. They have similar missions, policies, and operations. (Author/AEF)

Descriptors: Academic Libraries, Bachelors Degrees, Comparative Analysis, Doctoral Programs, Higher Education, Library Administration, Library Policy, Library Services, Library Technical Processes, Masters Programs, Mission Statements, Reference Services, Strategic Planning, Users (Information)

Publication Type: Reports - Research; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

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Authoring Institution: N/A

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