Quality in Information Services: Do Users and Librarians Differ in Their Expectations?.

Edwards, Susan; Browne, Mairead

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Peer reviewed

ERIC Number: EJ503525

Record Type: CIJE

Publication Date: 1995

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0740-8188

EISSN: N/A

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Quality in Information Services: Do Users and Librarians Differ in Their Expectations?

Edwards, Susan; Browne, Mairead

Library & Information Science Research, v17 n2 p163-82 Spr 1995

Describes part of a project designed to develop a user-based approach to measuring the extent to which services provided by librarians meet or exceed user expectations on a consistent basis. Results show that academics and librarians have similar expectations, but there are differences in the emphasis each group places on aspects of service. (Author/JKP)

Descriptors: Information Needs, Information Services, Librarians, Library Instruction, Library Services, Library Surveys, Reference Services, User Needs (Information), User Satisfaction (Information), Users (Information)

Publication Type: Opinion Papers; Reports - Descriptive; Reports - Research; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A