Customer-Service Training in Academic Libraries.

Arthur, Gwen

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Peer reviewed

ERIC Number: EJ495147

Record Type: Journal

Publication Date: 1994

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0099-1333

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Customer-Service Training in Academic Libraries.

Arthur, Gwen

Journal of Academic Librarianship, v20 n4 p219-22 Sep 1994

Discussion of customer service and Total Quality Management in academic libraries highlights selected customer-service training programs and popular customer-service videos. Topics discussed include utilizing campus resources; staff attitudes; commitment of administrators; and service training issues for academic library managers. (22 references) (LRW)

Descriptors: Academic Libraries, Administrator Role, Higher Education, Librarian Attitudes, Library Administration, Library Personnel, Library Services, Total Quality Management, Training Methods, Videotape Recordings

Publication Type: Opinion Papers; Reports - Descriptive; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

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Author Affiliations: N/A