
ERIC Number: EJ488291
Record Type: Journal
Publication Date: 1994
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0276-3877
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Available Date: N/A
Roles of the Head of Reference: From the 1990s to the 21st Century.
Nofsinger, Mary M.; Bosch, Allan W.
Reference Librarian, n43 p87-99 1994
Discusses three major roles of the academic library reference department manager: managing reference personnel, including training, communication, performance evaluation, and conflict resolution; implementing new technologies, including assessment of users' needs; and leadership and planning for future changes, including strategic planning, facilitating change, and professional development and role models. (Contains 23 references.) (LRW)
Descriptors: Academic Libraries, Administrator Role, Communication (Thought Transfer), Conflict Resolution, Higher Education, Leadership, Librarians, Library Administration, Library Automation, Library Personnel, Library Planning, Library Services, Personnel Evaluation, Professional Development, Reference Services, Strategic Planning, User Needs (Information)
Publication Type: Opinion Papers; Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
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Author Affiliations: N/A