The High Cost of Reference: The Need to Reassess Services and Service Delivery.

Summerhill, Karen Storin

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Peer reviewed

ERIC Number: EJ488290

Record Type: Journal

Publication Date: 1994

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0276-3877

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The High Cost of Reference: The Need to Reassess Services and Service Delivery.

Summerhill, Karen Storin

Reference Librarian, n43 p71-85 1994

Addresses the need for reference librarians to reassess their service priorities and service delivery methods to operate efficiently and compete effectively with commercial information services. Highlights include inappropriate use of librarians' time; inefficient service delivery methods; cost effectiveness; and a consultation model of service delivery. (Contains 17 references.) (LRW)

Descriptors: Competition, Cost Effectiveness, Delivery Systems, Evaluation Needs, Librarians, Library Role, Library Services, Models, Reference Services, Time Management

Publication Type: Opinion Papers; Reports - Evaluative; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

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Author Affiliations: N/A