A Conjoint Analysis of Reference Services in Academic Libraries.

Crawford, Gregory A.

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Peer reviewed

ERIC Number: EJ483756

Record Type: Journal

Publication Date: 1994

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0010-0870

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A Conjoint Analysis of Reference Services in Academic Libraries.

Crawford, Gregory A.

College and Research Libraries, v55 n3 p257-67 May 1994

Explains conjoint analysis and its use in marketing research and describes an evaluation of reference services in academic libraries that used conjoint analysis to determine user preference regarding the importance of definitiveness of answer, waiting time, service time, number of items found, hours of available service, and cost. (Contains 13 references.) (LRW)

Descriptors: Academic Libraries, Costs, Evaluation, Higher Education, Library Services, Reference Services, Tables (Data), Time Management, User Satisfaction (Information)

Publication Type: Reports - Evaluative; Reports - Research; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

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Authoring Institution: N/A

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Author Affiliations: N/A