Improving Reference Service: The Case for Using a Continuous Quality Improvement Method.

Aluri, Rao

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Peer reviewed

ERIC Number: EJ478016

Record Type: Journal

Publication Date: 1993

Pages: N/A

Abstractor: N/A

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ISSN: ISSN-0033-7072

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Improving Reference Service: The Case for Using a Continuous Quality Improvement Method.

Aluri, Rao

RQ, v33 n2 p220-36 Win 1993

Discusses the evaluation of library reference service; examines problems with past evaluations, including the lack of long-term planning and a systems perspective; and suggests a method for continuously monitoring and improving reference service using quality improvement tools such as checklists, cause and effect diagrams, Pareto charts, and control charts. (Contains 29 references.) (LRW)

Descriptors: Charts, Check Lists, Diagrams, Evaluation Methods, Evaluation Problems, Improvement Programs, Library Research, Library Services, Long Range Planning, Program Improvement, Quality Control, Reference Services, Systems Approach

Publication Type: Information Analyses; Opinion Papers; Reports - Descriptive; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

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Authoring Institution: N/A

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