Supporting User Needs and Skills to Minimize Library Anxiety: Considerations for Academic Libraries.

Westbrook, Lynn; DeDecker, Sharon

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Peer reviewed

ERIC Number: EJ469165

Record Type: Journal

Publication Date: 1993

Pages: N/A

Abstractor: N/A

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ISSN: ISSN-0276-3877

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Supporting User Needs and Skills to Minimize Library Anxiety: Considerations for Academic Libraries.

Westbrook, Lynn; DeDecker, Sharon

Reference Librarian, n40 p43-51 1993

Stresses the need for understanding the barriers to effective library use resulting from the diversity of users and the overwhelming amount of information available. Guidelines are suggested for use by academic librarians in evaluating facilities, services, and staff to assess their effectiveness in welcoming users and validating their information needs. (Contains 24 references.) (EAM)

Descriptors: Academic Libraries, Cultural Pluralism, Evaluation Criteria, Evaluation Methods, Guidelines, Higher Education, Library Facilities, Library Instruction, Library Personnel, Library Services, Nonverbal Communication, Problems, User Needs (Information), User Satisfaction (Information)

Publication Type: Guides - Non-Classroom; Information Analyses; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

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Authoring Institution: N/A

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