Quality Reward and Awards: Quality Has Its Own Reward, but an Award Helps Speed the Process.

Penniman, W. David

Notes FAQ Contact Us

Back to results

Peer reviewed

ERIC Number: EJ469108

Record Type: Journal

Publication Date: 1993

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0193-0826

EISSN: N/A

Available Date: N/A

Quality Reward and Awards: Quality Has Its Own Reward, but an Award Helps Speed the Process.

Penniman, W. David

Journal of Library Administration, v18 n1-2 p127-36 1993

Advocates the use of the Total Quality Management (TQM) model for libraries to survive financially and to retain their customers. An award for library quality based on the Malcolm Baldridge Award is proposed to enable institutions to use an evaluation procedure that rewards a commitment to continuous improvement. (Contains five references.) (EAM)

Descriptors: Administrative Principles, Awards, Evaluation Methods, Library Administration, Library Services, Library Standards, Models, Organizational Theories, Quality Control, Rewards, Total Quality Management, User Satisfaction (Information)

Publication Type: Opinion Papers; Reports - Evaluative; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A