TQM Training; The Library Service Challenge.

Loney, Tim; Bellefontaine, Arnie

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Peer reviewed

ERIC Number: EJ469105

Record Type: Journal

Publication Date: 1993

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0193-0826

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TQM Training; The Library Service Challenge.

Loney, Tim; Bellefontaine, Arnie

Journal of Library Administration, v18 n1-2 p85-95 1993

Addresses training in the context of organizing and implementing a Total Quality Management (TQM) initiative. The customer service implications and relevant training or skill implications for the following phases are described: (1) exploration and commitment; (2) organizing for quality; (3) start up; and (4) expansion and integration. (Contains 18 references.) (EAM)

Descriptors: Administrative Principles, Library Administration, Library Services, Models, Organizational Change, Organizational Theories, Quality Control, Skill Development, Staff Development, Total Quality Management, Training Methods, User Needs (Information), User Satisfaction (Information)

Publication Type: Guides - Non-Classroom; Reports - Evaluative; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A