Total Quality Management: The Oregon State University Library's Experience.

Butcher, Karyle S.

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Peer reviewed

ERIC Number: EJ469102

Record Type: Journal

Publication Date: 1993

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0193-0826

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Total Quality Management: The Oregon State University Library's Experience.

Butcher, Karyle S.

Journal of Library Administration, v18 n1-2 p45-56 1993

Describes the Oregon State University library's experience with Total Quality Management (TQM) from initial training and development of two teams to its use as an impartial problem-solving tool which anyone can use. Staff concerns and fears about TQM are discussed, and benefits are explained. (Contains five references.) (EAM)

Descriptors: Administrative Principles, College Libraries, Higher Education, Library Administration, Library Services, Organizational Theories, Problem Solving, Quality Control, Staff Development, Total Quality Management, User Needs (Information)

Publication Type: Reports - Descriptive; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A