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ERIC Number: EJ469101
Record Type: Journal
Publication Date: 1993
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0193-0826
EISSN: N/A
Available Date: N/A
Organizational Development and TQM: The Harvard College Library's Experience.
Clack, Mary Elizabeth
Journal of Library Administration, v18 n1-2 p29-43 1993
Summarizes the experience of the Harvard College Library (Massachusetts) with Total Quality Management (TQM) and its plans for a pilot implementation and training process. The strength of the approach is shown to lie in the broadly based membership of the steering committee, commitment to group process, and ongoing communication efforts with staff. (EAM)
Descriptors: Administrative Principles, College Libraries, Higher Education, Library Administration, Library Planning, Library Services, Organizational Change, Organizational Climate, Organizational Theories, Quality Control, Staff Development, Total Quality Management
Publication Type: Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A