Total Quality Management and Servicing Users through Remote Access Technology.

DiMattia, Ernest A., Jr.

Notes FAQ Contact Us

Back to results

Peer reviewed

ERIC Number: EJ465770

Record Type: Journal

Publication Date: 1993

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0264-0473

EISSN: N/A

Available Date: N/A

Total Quality Management and Servicing Users through Remote Access Technology.

DiMattia, Ernest A., Jr.

Electronic Library, v11 n3 p187-91 Jun 1993

Relates the concept of total quality management to serving information users through remote access technology. The three key factors of personnel, user communication, and equipment support, as well as other areas of concern, are considered. (EAM)

Descriptors: Access to Information, Communication (Thought Transfer), Information Dissemination, Information Technology, Library Administration, Library Automation, Library Personnel, Library Services, Total Quality Management, User Needs (Information), Users (Information)

Publication Type: Reports - Evaluative; Speeches/Meeting Papers; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A