Benchmarking, Total Quality Management, and Libraries.

Shaughnessy, Thomas W.

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ERIC Number: EJ457897

Record Type: CIJE

Publication Date: 1993

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0888-4463

EISSN: N/A

Available Date: N/A

Benchmarking, Total Quality Management, and Libraries.

Shaughnessy, Thomas W.

Library Administration & Management, v7 n1 p7-12 Win 1993

Discussion of the use of Total Quality Management (TQM) in higher education and academic libraries focuses on the identification, collection, and use of reliable data. Methods for measuring quality, including benchmarking, are described; performance measures are considered; and benchmarking techniques are examined. (11 references) (MES)

Descriptors: Academic Libraries, Benchmarking, Data Analysis, Higher Education, Library Administration, Library Statistics, Management Systems, Measurement Techniques, Total Quality Management

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A