Changing the Culture: Implementing TQM in an IT Organization.

Plice, Samuel J.

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ERIC Number: EJ448756

Record Type: Journal

Publication Date: 1992

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0164-534X

EISSN: N/A

Available Date: N/A

Changing the Culture: Implementing TQM in an IT Organization.

Plice, Samuel J.

CAUSE/EFFECT, v15 n2 p20-25 Sum 1992

This article on the University of Michigan Information Technology (IT) Division's implementation of Total Quality Management (TQM) principles describes TQM premises, the implementation process, and initial effects (e.g., increased use of concepts of customer needs and quality indicators). The particular relevance of the TQM approach for IT organizations is stressed. (DB)

Descriptors: Administrative Principles, College Administration, Computers, Higher Education, Information Technology, Organizational Change, Program Implementation, Quality Control, Telecommunications, Total Quality Management

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: Administrators; Practitioners

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A