Get Your Reference Staff on the STAR Track.

Isenstein, Laura J.

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ERIC Number: EJ444851

Record Type: Journal

Publication Date: 1992

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0363-0277

EISSN: N/A

Available Date: N/A

Get Your Reference Staff on the STAR Track.

Isenstein, Laura J.

Library Journal, v117 n7 p34-37 Apr 15 1992

Describes use of the STAR (System Training for Accurate Reference) program at the Baltimore County Public Library to improve the interview skills of reference staff. The effectiveness of the program, staff training, performance evaluation, and effects of budget cuts are discussed. A sidebar summarizes STAR behaviors: open questions, verifying, and follow-up questions. (MES)

Descriptors: Interpersonal Communication, Interviews, Librarians, Library Services, Personnel Evaluation, Postsecondary Education, Public Libraries, Questioning Techniques, Reference Services, Staff Development, Training

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A