Mistakes and Failures at the Reference Desk.

Olszak, Lydia

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Peer reviewed

ERIC Number: EJ436272

Record Type: Journal

Publication Date: 1991

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0033-7072

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Mistakes and Failures at the Reference Desk.

Olszak, Lydia

RQ, v31 n1 p39-49 Fall 1991

Discussion of occupational mistakes focuses on a study of mistakes in reference performance of librarians, paraprofessionals, and student assistants at an academic library. Topics discussed include technical and judgment errors, redefining the reference process, normative errors, instructional goals of the reference staff, and suggestions for further research. (12 references) (LRW)

Descriptors: Academic Libraries, Behavior Standards, Higher Education, Interviews, Library Instruction, Library Personnel, Library Services, Reference Services, Research Needs

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

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Author Affiliations: N/A